CANCELLATION, REFUND, AND FULFILLMENT POLICIES

CANCELLATION POLICY

Thank you for choosing to purchase Services ("Services") with Mt Nysa. Cancellation of calls, classes, workshops, or other services on the part of Mt Nysa will be rescheduled within 48 hours in accordance with client availability.

Cancellation of 1:1 calls, classes, workshops, or other services ("1:1 Sessions") on the part of the client will be given every reasonable opportunity to reschedule within 48 hours. Client must give Mt Nysa a 12 hours notice of cancellation in order to request rescheduling of the 1:1 Session. Notice and request of rescheduling may be given via email at admissions@mtnysa.com.

​Cancellation of group calls, classes, workshops, or other group services ("Group Sessions") on the part of the client cannot be rescheduled. Replays of sessions may or may not be available as stated in original Service description.

​Mt Nysa reserves the right not to reschedule if client is a "no show" to 1:1 Sessions or Group Sessions.

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REFUND POLICY

Please note that, unless otherwise stated, all purchases are final and Services are listed as Non-Refundable at checkout. 

If extreme circumstances prevent you from participating in purchased Services (i.e. family emergency, extreme weather, national disaster, etc.), we will be happy to review the situation via email.

If you believe that extreme circumstances prevent you from participating in purchased Services, please reach out to admissions@mtnysa.com to initiate the review process. What constitutes an extreme circumstance is up to the sole discretion of Mt Nysa; however, every reasonable effort will be made to review your circumstances.

If your situation is found to fit the criteria of "extreme circumstances", a full or partial refund and/or exchange will be approved at the discretion of Mt Nysa. A refund will be initiated to your credit card (or original method of payment). The credit will be issued on the provider's end within 14 days. When you receive the refund will depend on your card issuer or Paypal's policies. 

We believe you will be 100% satisfied with your purchase. If you are NOT entirely satisfied with your purchase, please reach out to admissions@mtnysa.com to discuss the issue further.

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FULFILLMENT POLICY

Purchased Services will be delivered during the time frame advertised (e.g. if the program dates are listed as August 1-20, then Services will be delivered and available during this time frame).

Purchased Services will be delivered as advertised through 1:1 Sessions, Group Sessions, third-party App support, or as otherwise originally advertised to client.

You will receive information on how to access, view, and participate in Services in a welcome email from Mt Nysa. This email will be sent out at least 24 hours before Service begins.
 
Please add admissions@mtnysa.com to your address book to ensure successful delivery of welcome email and any other emails from Mt Nysa. Check your spam or junk folder if you cannot find the emails.

If within 72 hours of purchase you still have not received (or cannot find) a welcome email or invoice receipt, please reach out to Bria Melitta for assistance via email at admissions@mtnysa.com.